We use an approach we call the 3Ms
Customer visits are arranged to assess and measure current water supply requirements for the
client. Once the service engineer
has completed the assessment, the Aquatabs Flo is installed. An Aquatabs Guardian can be
appointed from the school students and
trained alongside the school caretaker.
The customer service team input all relevant information onto a monitoring system. Monthly
follow up calls to monitor correct and
consistent use of Aquatabs Flo are a vital part of the customer relationship.
Automated SMS and e-mail engagement ensure to Maintain direct contact with the customer to
of unit and follow up on customer may have about the Aquatabs Flo